BT's PSTN and ISDN switch-off is scheduled for 2027. Every Monmouth business still running on a traditional phone line needs a plan. VoIP is the replacement, and when it is set up correctly it is cheaper to run, more flexible, and has features your old system never offered.
Thorne Technology installs and manages VoIP phone systems for businesses across Monmouth. We handle number porting so your existing phone numbers transfer across, and we train your team so the changeover goes smoothly. Most clients are on their new system within a week.
What's included
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Eve UC Phone SystemsOur primary VoIP platform, reliable and full-featured, designed for South Wales businesses of all sizes.
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Microsoft Teams CallingUse your existing Teams licences for business calls with direct routing from Microsoft 365.
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SIP TrunksA cost-effective upgrade path for Monmouth businesses with existing on-premise phone systems.
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Number PortingKeep your existing Monmouth phone numbers when you switch. No disruption to your clients.
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Mobile and Desktop AppsYour office phone on your mobile or laptop. Full call functionality from anywhere.
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Call Recording and AnalyticsCompliance-grade call recording and detailed call analytics for your Monmouth team.
What VoIP means for your Monmouth team
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Your number follows you
VoIP lets your staff take their Monmouth office number with them on a mobile or laptop app. Whether they are working from a Monmouth office, at home, or on-site with a client, calls come through on the same number.
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Calls typically cost less
Most Monmouth businesses see their monthly call costs drop after switching to VoIP. Line rental charges disappear, and per-minute rates are lower. We will give you a like-for-like cost comparison before you commit.
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We handle the switch-over
Number porting, hardware setup, app configuration, training. We manage the whole process so your Monmouth team does not have to. We also liaise with your current provider so nothing falls through the gaps.
VoIP questions from Monmouth businesses
In almost all cases, yes. We port your existing numbers to the new system so your clients notice no change. The porting process typically takes a couple of weeks and we manage it for you.
We set up failover so calls divert to a mobile or alternative number automatically if your internet connection drops. You will not miss calls. This is one reason we often recommend managed connectivity alongside telephony.
Not necessarily. VoIP works on desktop IP phones, on mobile apps, and on laptop softphones. Many Monmouth businesses run entirely on the app without buying any new hardware at all.
Yes, provided your internet connection is solid. For businesses in Monmouth Bay, Central Square, Monmouth Gate Business Park, and Newport Road where call quality matters, we will assess your connection first and make sure the bandwidth and quality of service settings are right before going live.