Terms of Service
1. About Us
These terms of service ("Terms") apply to all services provided by Thorne Technology Ltd, a company registered in England & Wales.
- Company Number: 15879105
- VAT Number: GB473009601
- Registered address: Bridgend, South Wales, United Kingdom
- Contact: hello@thornetechnology.co.uk · 01656 521505
2. Services
We provide IT support, cyber security, telecoms, business internet, VoIP telephony, structured cabling, CCTV & door access, web design and related technology services. Specific terms applicable to a particular engagement will be set out in a quote, Statement of Work, or service agreement agreed between us.
Nothing in these Terms overrides a signed individual service agreement; where there is conflict, the signed agreement prevails.
3. Quotes & Acceptance
Quotes are valid for 30 days unless otherwise stated. A quote is not a contract until accepted in writing (including electronic acceptance through our portal or by email). Prices exclude VAT unless explicitly stated.
4. Payment Terms
- Invoices are payable within 14 days of invoice date unless otherwise agreed.
- Recurring services (managed IT, hosted VoIP, etc.) are billed monthly or annually in advance.
- Late payment may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
- Accepted payment methods: Direct Debit (via GoCardless), BACS, card payment (via Stripe).
5. Hardware Repairs
When you send a device for repair:
- We will provide a quote before carrying out paid work. You may approve or decline the quote.
- If you decline a quote, a diagnostic fee may apply (stated at the time of booking).
- Devices left uncollected for more than 90 days after repair completion or declined quote may be disposed of, subject to a prior written notice.
- We take reasonable care of data on devices but strongly recommend you back up your data before handing over any device. We are not liable for data loss during repair.
6. Managed IT & Support Contracts
Managed service contracts run for the term stated in the service agreement. Either party may terminate by giving 30 days' written notice unless otherwise agreed. Termination does not affect accrued rights or obligations.
7. Service Levels & Response Times
Response times stated on our website are indicative. Specific, contractually-binding SLAs apply only where explicitly set out in a written service agreement.
8. Acceptable Use
When using our services, client portal, or hosted infrastructure, you agree not to:
- Use our services for unlawful purposes or to send spam
- Attempt to access systems or accounts you are not authorised to access
- Upload malware, exploits, or content that infringes third-party rights
- Resell our services without our prior written agreement
9. Data & Privacy
We process personal data in accordance with our Privacy Policy. Where we act as a data processor on your behalf (for example, in managing your email or cloud systems), a separate Data Processing Agreement will apply.
10. Intellectual Property
All intellectual property in our website, branding, documentation, tools and code remains our property (or that of our licensors). Where we create bespoke configurations or documentation for your environment, you receive a non-exclusive licence to use those within your business.
11. Liability
Nothing in these Terms limits our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any matter that cannot be excluded or limited by UK law.
Subject to the above, our total liability to you in connection with any service shall not exceed the fees paid by you to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential or pure economic losses including loss of profits, loss of business, or loss of data (except as required by statute).
12. Third-Party Services
Where our service includes or depends on third-party products (Microsoft 365, Xero, ESET, Datto, etc.), those products are subject to the licensor's own terms. We are not responsible for outages, defects or changes in third-party services beyond our reasonable control.
13. Force Majeure
Neither party shall be liable for failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, pandemics, power failures, internet backbone outages, or government action.
14. Changes to These Terms
We may update these Terms from time to time. The "last updated" date at the top indicates when they were revised. Continued use of our services after changes take effect constitutes acceptance. Where a change materially affects an existing contract, we will notify you by email.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
If you have questions about these Terms, please contact us:
- Email: hello@thornetechnology.co.uk
- Phone: 01656 521505
- Post: Thorne Technology Ltd, Bridgend, South Wales, UK