Thorne Connect: Business VoIP & Phone Systems in South Wales

Start here

Four scenarios. Find the one that sounds like you.

Before the pricing table, let us work out which tier you actually need. Most South Wales businesses fit into one of these four.

01 · Sole trader

"I just need a professional number that isn't my mobile. No fuss."

Voicemail Only is built for you. £7.99 + VAT a month gives you a business number that rings through to your mobile, or straight to voicemail with an email notification. No softphone, no desk phone, no faff. Upgrade any time.

You want Voicemail Only · £7.99 / month

02 · Small team

"We're 3 to 15 people. Old system's creaking. We want phones that work everywhere."

Thorne Connect Base per extension. £19.99 + VAT per licence gets every person the softphone app, unlimited UK calls, call recording and voicemail. IVR add-on £4.99 if you want the 'press 1 for sales' menu, or jump up to Pro at £24.98 and get IVR bundled in.

You want Thorne Connect Base · £19.99 / licence / month

03 · Teams user

"Everyone already lives in Microsoft Teams. Can the phones just be in Teams?"

Yes. Thorne Connect integrates with Microsoft Teams, making business calls just another button in Teams. Needs a Microsoft Teams Phone licence (~£7.70/user/month) on top of your Thorne Connect licence. Buy direct from Microsoft or resell through us.

You want Thorne Connect + Teams · from £19.99 + £7.70

04 · Call centre team

"We've got an inbound team handling calls all day. We need agent queues and supervisor tools."

Thorne Connect Call Centre tier. £34.99 + VAT per licence adds advanced queue features (wait-time displays, wrap-up codes, skill-based routing), supervisor whisper and barge, live wallboards, and deep analytics. Everything the Pro tier gets, plus the tools your supervisors need to manage a team.

You want Call Centre · £34.99 / licence / month

Side by side

Four tiers. Real prices. No surprises.

All prices per licence per month, plus VAT. Each extension you need is one licence. Mix tiers if different users need different things.

Price per licence / month

£7.99+ VAT

£19.99+ VAT

£24.98+ VAT

£34.99+ VAT

Unlimited UK calls

Forward to mobileor voicemail

Includedlandline + mobile

Softphone app

No

Desktop + mobileiOS, Android, Mac, PC

IVR / auto attendant

No

Add-on+ £4.99 / licence

Includedunlimited menus

Call recording

No

30 daysextend for longer

Hunt groups / call queues

No

Basicsequential + parallel

Advancedskill-based + priority

Supervisor whisper/barge

No

Includedcoach live calls

Live wallboards & analytics

No

IncludedTV-ready dashboards

Support

Not includedself-service

FullSouth Wales team

Best for

Sole traders1 number, no team

Small teams2 to 20 people

Growing businessesneeds IVR + routing

Call centresinbound teams 5+

Add on what you need

Numbers, retention, and Teams integration.

Thorne Connect licences cover the phone system itself. Numbers, longer recording retention, and Microsoft Teams licensing sit alongside. All priced clearly, nothing hidden.

📞 Numbers

Phone numbers, priced clearly.

One-off setup fees. Ongoing rental is covered by your licence.

First DDI number

£29.99

Each additional DDI

£14.99

Memorable / premium geographic

£199.99

Porting your existing number in

Free

All prices plus VAT, one-off setup. Monthly rental included in your licence fee.

💾 Recording retention

Keep calls longer if you need to.

30 days retention included on every licence. Extend per-licence if certain users need longer.

30 days retention

Included

6 months retention

+ £6 / mo

12 months retention

+ £9 / mo

7 years (regulated industries)

+ £15 / mo

All prices per licence per month, plus VAT. Set per-licence so only users who need long retention pay for it.

🟣 Microsoft Teams

Calls inside Teams, if that's your flow.

Thorne Connect integrates with Microsoft Teams. Requires a Teams Phone licence in addition to your Thorne Connect licence.

Buy direct from Microsoft

£7.70 / user

Or resell through Thorne

On your bill

Integration setup time

Included

Microsoft licence pricing as of 2026, subject to change. Makes most sense if your team already lives in Teams.

Optional hardware

Desk phones, if you want them.

We ship Yealink T7X series as our standard range. All phones arrive pre-configured so they work the moment you plug them in. One-off cost, no monthly rental. Supply and configuration included.

Yealink T73U

Entry level · £79.99 + VAT

2.8-inch colour display, HD audio, PoE, 12 SIP accounts. Great for general staff desks and reception. Clean, modern, well-built.

Yealink T74U

Mid range · £119.99 + VAT

Larger colour display, Bluetooth, WiFi, dual USB for headset and recording. The workhorse for managers, sales, anyone on the phone most of the day.

Yealink T85W

Executive · £159.99 + VAT

5.5-inch adjustable colour screen, AI noise cancellation, WiFi, Bluetooth, 16 SIP accounts. The looks-the-part phone for directors and busy receptions.

Prefer to use the softphone only? Good news: no hardware cost at all. Thorne Connect works brilliantly on any Windows PC, Mac, iPhone or Android phone. Desk phones are optional, not required.

Why bother with us

Three things most VoIP pitches will not tell you.

The UK phone market is full of resellers shuffling the same two or three wholesale products. Thorne Connect is built for South Wales small businesses, not enterprise buyers.

01 · Advice

£7.99 Voicemail Only because not everyone needs a full phone system.

Most VoIP providers will not sell you anything under £15 per user, even if you don't need it. We built the £7.99 tier specifically for sole traders and small businesses who just need a professional business number without the full stack.

02 · Mix and match

Put different users on different tiers.

Your warehouse lead doesn't need IVR. Your sales team might. Your directors need call recording. Your call centre needs wallboards. We bill per licence per user, so each person gets the tier they need - not one-size-fits-all.

03 · Integration

The same team that does your IT, internet and cabling.

Because we also manage your broadband, network and IT, your phones don't exist in a silo. When your internet wobbles we already know. When you move office we handle the lot: cabling, router, phones, numbers, all in one project.

What's included

Every feature, where it sits.

Different tiers have different feature sets. Here is what you actually get, and on which tier.

📱

Softphone app

iOS, Android, Mac, Windows

Make and take business calls from any device. Desktop softphone for the office, mobile app for out and about. Same number, same features, everywhere.

🎛️

IVR / auto attendant

Pro tier + · £4.99 addon on Base

"Press 1 for sales, 2 for support." Unlimited menus, multiple layers, time-of-day routing. Sounds professional immediately and stops misdirected calls.

📼

Call recording

30 days included · extend available

Record all calls, specific users, or on-demand. Stored securely, searchable, GDPR-compliant. Extend retention per-licence when certain users need longer.

📞

Hunt groups & queues

Basic on all · Advanced on Call Centre

Sequential + parallel ring on Base and Pro. Skill-based routing, priority queues, overflow rules on Call Centre tier.

👁️

Supervisor tools

Call Centre tier only

Whisper to coach an agent mid-call without the customer hearing, or barge in to take over. Live wallboards for the team to see queue stats.

📧

Voicemail-to-email

All tiers except Voicemail Only

Voicemails arrive in your inbox as an MP3 and a transcription. Read them on the train, listen on the desk phone, return the call with a tap.

🔢

Number management

Create, port, cease

Keep your existing numbers, add new ones, retire old ones. We handle all the paperwork with the losing carrier, you just pick a port date.

🛡️

Fraud protection

Built in

Exceptional Call Protection watches for unusual calling patterns and blocks premium-rate dial-through attempts. Saves you from a £10,000 weekend bill.

What happens next

From first call to new phone system in under three weeks.

Here is exactly what happens when you send us your current bill.

01

Bill review

Same day

Send us your current phone bill. We work out honestly whether switching makes sense for you.

02

Quote

Within 48h

One page: licences, tier per user, numbers, hardware (if any), port timeline. No 40-slide deck.

03

Port the numbers

10 to 15 days

We handle the carrier paperwork. Your existing numbers stay yours and move to Thorne Connect.

04

Setup day

Under 2 hours

Users get the softphone app, desk phones arrive pre-configured if you bought any, IVR recorded, tested, live.

05

Ongoing support

Forever

Something wrong? Call us. Changes to your IVR? Call us. New starter needs a licence? Call us. We handle it.

Questions we hear a lot

Common questions about Thorne Connect and business VoIP.

If yours is not here, use the bill review widget above and we will answer properly.

How much does Thorne Connect cost?

Four tiers. Voicemail Only £7.99 plus VAT (just a business number that forwards or goes to voicemail). Thorne Connect Base £19.99 (full softphone, unlimited UK calls, call recording, hunt groups). Thorne Connect Pro £24.98 (everything in Base plus IVR bundled in). Thorne Connect Call Centre £34.99 (advanced queues, supervisor whisper/barge, wallboards, analytics). All per licence, per month. Each extension is one licence.

What is the Voicemail Only option?

£7.99 plus VAT per month. Your number rings and either goes straight to voicemail or forwards to a mobile. No softphone, no desk phone, no support. It is for sole traders and small businesses that need a professional business number but are not sitting at a desk all day.

What is IVR and when do I need it?

IVR (Interactive Voice Response) is the 'press 1 for sales, 2 for support' menu callers hear. It routes them to the right department automatically. On the Base tier (£19.99) IVR is an optional £4.99 add-on. On Pro and Call Centre tiers it is bundled in. If you want a professional-sounding menu, you want IVR.

What does the Call Centre tier add?

Everything in Pro, plus advanced call-queue features (real-time wait-time displays, agent statuses, wrap-up codes), supervisor whisper and barge (coach agents mid-call), live wallboards (big-screen displays showing queue stats), and deeper analytics. £34.99 per licence per month. Suitable for teams of 5+ agents handling inbound volume.

Can I keep my existing phone number?

Yes. We handle number porting (moving your existing number to us), creating new numbers, or ceasing old ones. Most ports take 10 to 15 working days and happen with zero disruption if we plan it properly. We have ported hundreds of South Wales business numbers.

How are phone numbers priced?

First DDI (Direct Dial-In number) is £29.99 setup, additional DDIs are £14.99 setup. Memorable or premium geographic numbers are £199.99 setup. These are one-off fees. Ongoing rental is covered by your licence. Porting your existing number from another provider is included at no extra cost.

How long are calls recorded for?

30 days retention is included on every licence. If you need longer: 6 months is +£6 per licence per month, 12 months is +£9 per licence per month, 7 years (common for regulated industries) is +£15 per licence per month. We set this up per licence so only the people who need long retention pay for it.

Does it work with Microsoft Teams?

Yes. Thorne Connect integrates with Microsoft Teams so your team can make and receive business calls from inside Teams. You get the same softphone features, same number, same billing. Note: using Thorne Connect through Teams also requires a Microsoft Teams Phone licence (~£7.70 per user per month from Microsoft). You can buy this direct from Microsoft or we can resell it to you as part of your Thorne Connect bill.

What about the PSTN switch-off?

The old analogue phone network (PSTN) is being switched off by January 2027. ISDN lines are already being withdrawn. If you are still on a traditional line you need to move to VoIP before then. Leaving it to late 2026 is risky because everyone will be switching at once and install slots get scarce.

Do I need desk phones or will the softphone do?

Most businesses are fine with softphones. If you want desk phones we supply Yealink T7X series: T73U (£79.99), T74U (£119.99), or T85W executive touchscreen (£159.99), all plus VAT. One-off cost, we pre-configure them before they ship.

What happens if my internet drops?

If your internet is down your softphone cannot make calls, same as any VoIP system. But calls to your number automatically divert to a mobile you choose, so you never miss a call. For businesses where uptime matters we fit 4G failover so the phones keep working even if broadband dies.

Curious what you would save?

Free bill review. Real comparison, not a sales call. Most South Wales businesses save between 20% and 50% by moving to Thorne Connect.

See my savings →