We are a small team of South Wales engineers. Not a call centre, not a ticket factory. When something breaks you talk to someone who knows your setup and fixes it. Proactive monitoring, real response times, honest pricing from £30 per user per month.
Tell us what's going on and a South Wales engineer will be in touch to book a walk-through of your setup. No sales call unless you ask for one.
Before we talk about packages, let us work out which fits your business. This is how we think about it when a South Wales business calls asking for IT support.
You have probably outgrown informal IT but are worried about committing to something expensive. Essential cover gives you real monitoring, patch management and a phone number that picks up, at a price that makes sense for small teams.
Most of our new clients come from switching. We handle the whole handover: documentation, credentials, asset register. Our upcoming Zero Switch service shows you the up-front cost and includes free overlap so there is no downtime.
Beyond a certain size you need more than a helpdesk. Professional adds security tooling, cyber awareness training, and structured monthly reports you can show the board. Cyber Essentials prep is included.
Advanced covers dedicated account management, faster SLAs, SIEM-style monitoring and a named engineer who knows your stack. For finance, legal, healthcare, and anyone where minutes matter.
Real prices. Real differences. We will tell you honestly which tier suits you, and we will drop you down a tier if you are paying for more than you need.
We are based in Bridgend, we look after South Wales businesses day to day, and we have strong opinions about how IT support should actually work.
Most MSPs are motivated to upgrade you. We would rather have a happy client on Essential for 5 years than a frustrated one on Advanced for 6 months. We review tiers annually and drop clients down if they are not using features.
Not a ticket system that forwards to a call centre in another country. You speak to South Wales engineers who know your setup. No IVR, no being transferred three times. Phone, email, portal: whatever suits.
Because we also do your broadband, VoIP, data cabling and cyber security, nothing falls between the cracks. When something goes wrong there is no 'that's the other guy's problem'. It is all us.
This is the complete toolkit we use to keep South Wales businesses running. Tiers change how much of it you get; the quality of engineer does not.
Here is exactly what happens when you book the audit on this page.
We are based in Bridgend but survey and onboard right across the region. Click through to your area for local case studies and contact.
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Our plans start from £30 per user per month for Essential, £50 for Professional and £70 for Advanced. Rolling monthly, no minimum term, no exit fees. A 10-person office on Professional comes in under £500/month for full proactive cover.
4-hour target response for contracted clients, typically much faster. Critical outages are prioritised and most remote issues are resolved the same day. We run proper ticketing so you can see where your requests are.
Yes. We are based in Bridgend and cover Cardiff, Newport, Swansea, the Valleys, Vale of Glamorgan and everywhere in between for on-site and remote support.
Yes, and it's usually simpler than people expect. We manage the entire handover: documentation, credentials, asset register, tool migration. Our Zero Switch service (coming soon) will let you see the full cost up front and includes free overlap support while we take over, so there is no downtime.
Proactive 24/7 monitoring, remote helpdesk, patch and update management, antivirus, Microsoft 365 management, and scheduled on-site visits. Higher tiers include advanced security tooling, dark web monitoring and dedicated account management.
From 1-person startups to 50+ seat offices. Our Essential plan suits small teams, Professional suits growing businesses with compliance needs, Advanced suits teams that need dedicated account management.
Free audit. Honest report. No obligation and no sales pressure.
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