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DATA PRIVACY STATEMENT (PRIVACY NOTICE)

PRIVACY NOTICE - Version 1.0 – Last Updated: 17/11/25

1. Who We Are

Thorne Technology Group (“we”, “us”, “our”) provides IT support, business telecoms, internet solutions, and cyber security services.

Data Controller: Thorne Technology

 

2. Personal Data We Collect
2.1 Data you provide directly

  • Name

  • Email address

  • Phone number

  • Business details

  • Enquiry message

  • Support requests

  • Billing information

2.2 Data we collect automatically

  • IP address

  • Browser type

  • Device information

  • Cookie data

  • Usage statistics

2.3 Data from service delivery

  • If you become a customer, we may also process:

  • System credentials (with consent)

  • Network logs

  • Ticket history

  • Device identifiers

  • Service usage data

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3. How We Use Your Data

We use data to:

  • Respond to enquiries

  • Provide IT and telecoms services

  • Manage customer accounts

  • Diagnose and resolve technical issues

  • Improve website performance

  • Conduct security monitoring

  • Send updates or marketing (only with consent)

 

4. Lawful Basis for Processing

We rely on:

  • Contract – delivering requested services

  • Legitimate interest – improving services, security, fraud prevention

  • Consent – marketing communications, non-essential cookies

  • Legal obligation – retaining records

 

5. Data Sharing

We may share data with:

  • Trusted service partners (hosting, telecoms, security vendors)

  • Payment processors

  • Legal/regulatory authorities where required

  • We never sell personal data.

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6. Data Storage & Security

We use appropriate technical and organisational measures including:

  • Encryption

  • Secure password policies

  • Access controls

  • Regular audits

  • Secure backup systems

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7. Data Retention

We retain data only as long as necessary:

  • Enquiry data: 12 months

  • Customer data: duration of contract + 7 years (legal requirement)

  • Logs: typically 90 days unless needed longer for security

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8. Your Rights

You may request:

  • Access to your data

  • Correction of inaccurate data

  • Deletion (where permitted)

  • Restriction of processing

  • Objection to processing

  • Data portability

  • Email your request to: hello@thornetechnology.co.uk

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9. Complaints

You can raise concerns with us directly or with:

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