CARE HOMES AND HEALTHCARE · SOUTH WALES
Tech solutions for care homes where the nurse call cannot go down
IT support, cyber security and telecoms for care homes across South Wales, built around CIW inspection evidence, resident data and the analogue lines your nurse call still runs on.
- Rolling 30 day contract
- Named engineer
- Published prices
Written for this sector, not adapted to it
What care homes actually need
Nurse call still on copper
Most nurse call, lift alarm and door entry systems run on analogue lines that stop working in 2027. We audit and migrate them in order of risk.
Resident data, properly held
Care records are special category data under UK GDPR. Encryption, access control and retention have to be demonstrable, not assumed.
Evidence for inspection
CIW and CQC ask what you do about data security. We produce the documentation rather than leaving you to write it.
Multi-site without multi-supplier
Six homes should not mean six broadband contracts and six people to ring. One account, one bill, one number.
High staff turnover
Starters and leavers happen constantly in care. Accounts, fobs and phones need revoking the same day, on one process.
Cyber Essentials as a gate
Increasingly required by local authority and NHS contracts. We take you through it for a fixed fee.
The one with a date on it
The PSTN switch off is the urgent one
Every analogue line in the UK stops working by January 2027, and in a care home the list is longer than people expect. Each one has a different replacement path and some need the manufacturer involved. The homes that leave this until 2026 will be competing for the same engineers as everyone else. We audit for free and give you a list in order of risk.
Jan 2027
The last analogue line is switched off. Leave it late and you are booking the same engineers as everybody else.
What is still on copper in most homes
- Nurse call
- Lift emergency phones
- Fire panel diallers
- Door entry
- Lone worker alarms
What else comes up
The two that come up on every visit
What CIW actually asks for
Inspectors do not ask to see your firewall configuration. They ask what personal data you hold, who can reach it, what happens if it is lost, and how you would know. That is a documentation problem more than a technical one, and it is the part most providers leave to the manager. We write it, keep it current, and hand it over as something you can put in front of an inspector.
Why multi-site homes struggle
Care groups tend to grow by acquisition, so each home arrives with its own broadband contract, its own phone system and its own supplier relationship. Nobody has an overall picture and every fault becomes a phone call to a different company. Consolidating that is usually the single biggest saving we find, and it is rarely about the technology.
Questions
Care homes and healthcare, answered
Do you understand CIW and CQC requirements?
Yes. We produce the data security documentation inspectors ask for, keep it current, and hand it over in a form you can put straight in front of an inspector rather than having to interpret first.
Our nurse call is on an analogue line. What happens in 2027?
It stops working. We audit every analogue dependency in the building, including lift alarms, fire panel diallers and door entry, and migrate each one before the line is withdrawn. The audit is free.
Can you support several homes on one agreement?
Yes, and it is usually cheaper than separate arrangements per site. One account, one bill, one number to ring, and a single starters and leavers process across the group.
How do you handle staff turnover?
Accounts, door fobs and phone extensions are revoked on the same process on the same day. Because we run the door access as well as the IT, a leaver does not keep a working fob for six months.
Do we need Cyber Essentials?
Increasingly yes, if you hold local authority or NHS contracts. We take you through certification for a fixed £1,450 including the remediation work needed to pass.
Services this sector uses most
A free review, and an honest answer
An hour of our time, on site. You get a written list of what is fine, what is risky and what is costing you money. If everything is healthy, we will tell you that and leave you to it.