Invoice Terms & Conditions

Thorne Technology Group – Terms & Conditions

Effective Date: 05 Aug 2024
Last Updated: 23 Aug 2024

1. Introduction

These Terms & Conditions apply to all quotations, invoices, and services provided by Thorne Technology Group (“we”, “us”, “our”) to you (“the client”). By accepting a quote, instructing work, or making payment, you agree to be bound by these terms in full.

2. Scope of Services

Services provided may include IT support, structured cabling, managed Wi-Fi, consultancy, telecoms, or any other agreed technical solutions. The scope and pricing will be agreed prior to commencement and outlined in a proposal, quote, or email.

3. Payment Terms

  • Due Date: Payment is due immediately upon completion of work, unless otherwise agreed in writing prior to commencement.

  • Deposits: We reserve the right to request a deposit or upfront payment for certain works or materials.

  • Overdue Invoices: Invoices unpaid after 14 calendar days may be subject to statutory interest of 8% above the Bank of England base rate, under the Late Payment of Commercial Debts (Interest) Act 1998.

  • Suspension of Services: We may pause or withhold services or deliverables if payment is overdue.

  • Part Payments: Part payment of an invoice does not constitute full and final settlement unless agreed by us in writing.

4. Payment Methods

We accept the following payment methods:

  • Bank Transfer (BACS)

  • Card Payment

  • Direct Debit (where previously set up)

  • Online Digital Payment via GoCardless, Stripe , etc

All fees must be paid in GBP (£), unless otherwise agreed in writing. Details including Account Number, Sort Code and online / digital payment links can be found on your invoice.

5. Disputes & Queries

  • Any invoice queries must be submitted in writing within 7 days of the invoice date.

  • If no query is received within this period, the invoice will be considered accepted in full.

  • We aim to resolve all billing disputes promptly and professionally.

6. Debt Recovery & Legal Costs

  • Where invoices remain unpaid beyond 30 days, we reserve the right to engage a third-party collection agency.

  • The client agrees to cover any costs incurred in the recovery process, including but not limited to collection agency fees, legal costs, and court fees.

7. Warranties & Returns

  • Hardware or software provided is covered by the manufacturer’s warranty.

  • We offer a 14-day return window for unopened goods, subject to a restocking fee, unless faulty.

  • Services are provided with reasonable care and skill. If you are unsatisfied with our work, please notify us within 7 days so we may investigate and resolve any issues.

8. Client Responsibilities

  • The client must provide accurate information, system access, and availability to allow us to carry out the work as agreed.

  • Delays caused by the client (e.g. missed appointments, lack of access) may result in rescheduling charges or additional fees.

9. Liability Limitations

  • We are not liable for:

    • Indirect, incidental, or consequential loss (including downtime, data loss, or loss of business).

    • Failures resulting from third-party hardware, software, or internet providers.

    • Issues arising from unauthorised changes to systems after our service is complete.

Total liability shall not exceed the total amount paid by the client for the specific service or product.

10. Data Protection & Confidentiality

  • We comply with the UK GDPR and Data Protection Act 2018.

  • Any client data shared with us is used solely to deliver services and is not disclosed to third parties without consent, unless legally required.

  • All passwords, credentials, or business-sensitive information will be handled confidentially and securely.

11. Service Cancellations & Terminations

  • Either party may cancel ongoing or future-dated work with 14 days’ written notice, unless otherwise stated in a service contract.

  • We reserve the right to cancel or refuse service where:

    • The client is abusive, unreasonable, or in breach of these terms.

    • The work is found to be outside our area of competence or would breach compliance or safety obligations.

12. Force Majeure

We are not liable for any failure or delay in providing services due to circumstances beyond our control, including natural disasters, power outages, supplier failures, or government restrictions.

13. Amendments to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available at:
www.thornetechnology.co.uk/invoice-tscs
By continuing to use our services, you agree to be bound by the latest version.

14. Governing Law

These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.

15. Contact Details

If you have any questions or concerns regarding these terms, please contact:
Email: accounts@thornetechnology.co.uk
Phone: 01656 521 505