Thorne Technology Group – Terms & Conditions

Effective Date: 05 Aug 2024
Last Updated: 31 Aug 2025

1. Introduction

These Terms & Conditions (“Terms”) apply to all quotations, invoices, and services provided by Thorne Technology Group (“we”, “us”, “our”) to you (“the client”). By accepting a quotation, instructing work, or making payment, you agree to be bound by these Terms in full.

2. Scope of Services

Services provided may include, but are not limited to: IT support, structured cabling, managed Wi-Fi, consultancy, telecoms, or any other agreed technical solutions. The scope, deliverables, and pricing will be clearly defined in a proposal, quotation, or email prior to commencement of work.

All quotes are valid for 30 days unless otherwise stated. We reserve the right to revise pricing if supplier costs or licence fees increase after the quote has been issued.

3. Payment Terms

Due Date: Payment is due on the 25th of the month following the invoice date, unless otherwise agreed in writing.

Deposits: We may request a deposit or upfront payment for certain works, hardware, or licences. Work will not commence until any agreed deposit has been received.

Retention of Title: Any hardware, equipment, or goods supplied by us remain our property until paid for in full.

Overdue Invoices: Invoices unpaid after 7 calendar days may incur:

• Statutory interest of 5% of the total invoice for each day overdue,

• Your account will be placed on hold, and

• An administration fee of £40 per overdue invoice.

Suspension of Services: We reserve the right to pause, withhold, or cancel services and deliverables where payment is overdue.

Part Payments: Part payment of an invoice does not constitute full settlement unless agreed in writing.

4. Payment Methods

We accept the following payment methods:

• Bank Transfer (BACS)

• Card Payment

• Direct Debit (where previously set up)

• Online Digital Payment via GoCardless, Stripe, or similar

All payments must be made in GBP (£), unless otherwise agreed. Account details and payment links will be provided on the invoice.

5. Disputes & Queries

• Any invoice queries must be submitted in writing within 7 days of the invoice date.

• Raising a dispute does not suspend payment of undisputed amounts.

• If no query is received within this period, the invoice will be considered accepted in full.

• We will aim to resolve all billing disputes promptly and professionally.

6. Debt Recovery & Legal Costs

If invoices remain unpaid beyond 30 days, we may engage a third-party collection agency or pursue legal action.

The client agrees to cover all reasonable costs incurred in recovering outstanding debts, including collection agency fees, court fees, and legal expenses.

7. Warranties & Returns

Hardware or software supplied is covered only by the manufacturer’s warranty unless otherwise agreed.

1. We offer a 14-day return window for unopened goods, subject to a restocking fee, unless the item is faulty.

2. Services are provided with reasonable care and skill. Any dissatisfaction must be reported within 7 days so that we can investigate and rectify the issue.

8. Client Responsibilities

The client agrees to:

• Provide accurate information, system access, and availability to allow us to carry out the work.

• Ensure that delays or access restrictions are communicated promptly.

• Accept that delays caused by the client may incur rescheduling charges or additional fees.

• Take responsibility for data backups and cybersecurity unless otherwise contracted.

9. Liability Limitations

We shall not be liable for:

• Indirect, incidental, or consequential losses, including downtime, data loss, or loss of business.

• Failures caused by third-party hardware, software, or internet providers.

• Issues arising from unauthorised changes to systems after service completion.

Total liability for any claim shall not exceed the total amount paid by the client for the specific service or product.

10. Data Protection & Confidentiality

• We comply with UK GDPR and the Data Protection Act 2018.

• Client data is used solely to deliver services and will not be shared without consent, unless legally required.

• All passwords, credentials, and business-sensitive information will be handled securely and confidentially.

• Clients may not directly solicit our staff or subcontractors for 12 months after the termination of a service agreement.

11. Service Cancellations & Terminations

• Either party may cancel ongoing or future-dated work with 14 days’ written notice, unless otherwise stated in a service contract.

• We may cancel or refuse service where:

  • The client behaves abusively or unreasonably, or breaches these Terms.

  • The work falls outside our competence or would breach compliance or safety obligations.

Late Cancellation / No-Show Fee: On-site appointments cancelled within 24 hours may incur a minimum call-out charge.

12. Force Majeure

We are not liable for any failure or delay in providing services due to circumstances beyond our control, including natural disasters, power outages, supplier failures, or government restrictions.

13. Amendments to Terms

We may update these Terms periodically. The latest version is always available at: www.thornetechnology.co.uk/invoice-tscs

By continuing to use our services, you agree to be bound by the latest version.

14. Governing Law

These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.

15. Remediation & Issue Resolution

• Any remediation or corrective work arising from completed services must be reported by the client within 7 calendar days of the original work completion.

• All reported remediation will be scheduled and completed within 1 working day unless otherwise agreed in writing.

• Remediation requests reported after 7 days, or outside the agreed scope, may be treated as a new request and may incur additional charges.

• Failure to report issues within the 7-day window means the work is considered accepted in full and falls outside the scope of second-fix or remedial work.

16. Contact Details

For questions regarding invoices or these Terms:
Email: accounts@thornetechnology.co.uk
Phone: 01656 521 505